eSanjeevaniOPD facilitates quick and easy access to doctors and medical specialists from their smartphones. The project aims to “Design improvements for the eSanjeevaniOPD app to increase its usability and user engagement among the low-income settlement groups.”
Research
2 Months
Contextual Inquiry
Interviews
Secondary Research
Identifying Issues
Design
1.5 Months
User Flows
Information Architecture
Low-Fi Wireframing
Hi-Fi Prototype
User Testing
2 Weeks
Feedback
Future Scope
The Need?
Existing Application
Existing User Flow
Gaps Noticed Initially
Contextual Inquiry
Issues Identified
User Personas
Secondary Research
Policy Recommendations
Design Recommendations
Existing Information Architecture
Explorations
Book Appointment
Book appointment for the next available doctors
Call MLHP
Get suggestions from nearest MLHP
Get Suggestions
Get basic suggestions according to your symptoms
What if
No Doctors?
My Health Records
Segregation of Health Records
Scan to explore
the Prototype
Patient's Details
Doctor's Details
Summary of symptoms
Details of further refferals
Save Doctor for consulting later on or book an appointment or visit the Doctor
Get your
ePrescription!!
Set an Alarm for the medicine,
Find nearby Pharmacies and labs
Get details of the upcoming events and the services of the nearby Health Centers
Visit a Doctor
Near You
Login
Introducing animations and Micro interactions
Language Change
Selecting Profile to consult on behalf of family members
Final Design
Consultation through symptoms
Use of icons for users to identify the symptoms they are facing
List of doctors who can treat these symptoms
Symptoms listed here are rooted in existing services
Choose a Doctor for you
Introduction of Icons for users to identify the specialties easily
Easy Filtration of doctors according to specialties and user needs
List of available Doctors to the users to consult with
Doctors listed in order of distance
Consult a Doctor Online!!
Call A Doctor
Calls an available doctor nearest to the users
Suited for users who are digitally challenged or in need of an urgent suggestion from Doctor
Categorization of doctors
Female doctors as the 60% of the users are female
AYUSH doctors to increase the discoverability of services
New User Flow
Evaluation
8
Patients (Novice Users):
5 Females, 3 Male
Low-Income group
Some level of Digital Literacy
18-46 Years
eSanjeevaniOPD
Task-1
Consult a doctor online for an ailment you have.
Cheif Complaints
History
Active Medication
Task Completed - 1/8
Time - 6 Minutes
Health Records
Query
SelectingOPD
Selecting Doctor
Consultation
2 Users
5 users
Unable to understand the questions
Felt Overwhelmed due to amount of Questions
Difficulty in using the interface due to less readability
Difficulty in understanding the names of OPDs and hence choosing the doctor.
1 User
Task Completed - 8/8
Time - 40 sec to 1 min 15 sec
Login
Consultation
Symptoms
All patients chose to consult according to symptoms
Task-2
Consult a doctor online for an ailment you have.
Task-3
Consult a doctor online for an ailment your family member has.
Login
Profile
Symptoms
Consultation
4 Users
3 Users
2 Users
1 User
Others chose to visit a doctor offline
All users were able to complete the consultation process as they did before
eSanjeevaniOPD - Redesigned
Which one would they prefer?
7/8 User said they would prefer the redesigned Interface.
!
Easy to understand because of icons
!
Simple and quick
More Features
!
Everything is Infront of them
!
They don’t have to think much
!
1 user liked that the original application asked questions about their symptoms
!
“Thanks for
Scrolling”